Last updated: January 11, 2025
Your privacy matters to us. This policy explains how Permit Saige collects, uses, and protects your personal information when you use our services.
We collect information you voluntarily provide when using our services:
When you use our services, we automatically collect certain information:
We may receive information from third-party sources:
We use your information for the following purposes:
We do not sell your personal information. We only share your information in the limited circumstances described below.
We may share your information when you explicitly consent, such as when submitting permit applications to government agencies on your behalf.
We work with trusted third-party service providers who help us operate our platform:
These providers are contractually bound to protect your information and use it only for the services they provide to us.
We may disclose your information if required by law, such as in response to a valid subpoena, court order, or government request, or to protect our rights, property, or safety.
If Permit Saige is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.
We implement industry-standard security measures to protect your information:
Data encrypted in transit and at rest using AES-256 encryption
Multi-factor authentication and role-based access controls
Periodic security assessments and vulnerability testing
SOC 2 compliant cloud hosting with enterprise-grade security
Regular security awareness training for all team members
24/7 monitoring and rapid response to security incidents
Important: While we implement strong security measures, no system is 100% secure. Please use strong passwords and keep your account credentials confidential.
We retain your information for as long as necessary to provide our services and comply with legal obligations:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | Until account deletion | Service provision |
| Project Data | 7 years after completion | Legal compliance, warranty support |
| Payment Records | 7 years | Tax and accounting requirements |
| Usage Analytics | 2 years | Service improvement |
| Support Communications | 3 years | Customer service, dispute resolution |
Depending on your location, you may have the following rights regarding your personal information:
Request a copy of the personal information we hold about you
Update or correct inaccurate personal information
Request deletion of your personal information (subject to legal requirements)
Receive your data in a structured, machine-readable format
Limit how we process your personal information
Object to processing based on legitimate interests
Withdraw consent for processing where consent is the legal basis
File a complaint with your local data protection authority
To exercise any of these rights, please contact us using the information in the "Contact Information" section below. We will respond to your request within 30 days.
Note: Some rights may be limited by applicable law or our legitimate business interests. We will explain any limitations when responding to your request.
Our platform integrates with various third-party services to provide enhanced functionality:
We may connect to government websites and databases to:
We use secure third-party payment processors (such as Stripe) to handle transactions. These services have their own privacy policies and security measures.
We use analytics services to understand usage patterns and improve our platform:
Important: Third-party services have their own privacy policies and terms of service. We encourage you to review these policies when using integrated services.
Permit Saige is based in the United States. If you are accessing our services from outside the US, please be aware that your information may be transferred to, stored, and processed in the United States.
When transferring data internationally, we implement appropriate safeguards including:
Our services are not intended for children under 18 years of age.
We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
If we discover that we have collected personal information from a child under 18, we will delete that information promptly.
We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
Your continued use of our services after any changes to this policy constitutes acceptance of those changes. If you do not agree with the updated policy, please discontinue use of our services.
If you have questions about this privacy policy or our data practices, please contact us:
For GDPR-related inquiries and data subject requests
Response Time: We aim to respond to all privacy-related inquiries within 30 days. For urgent matters, please call our support line.
Last updated: January 11, 2025 | Effective Date: January 11, 2025