Permit Saige – Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and Permit Saige, LLC ("Permit Saige," "we," "us," or "our") governing your use of our website, applications, and related services (collectively, the "Service").

By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, you may not use the Service.

We may update these Terms periodically. Material changes will be communicated to you, and your continued use of the Service constitutes acceptance of the updated Terms.

2. Description of Service

Permit Saige provides an AI-powered platform designed to assist users in preparing building permit applications. Features may include:

• AI-guided permit application preparation
• Document management and validation
• Jurisdiction-specific requirement identification
• Application review and error checking
• Progress tracking and notifications
• Educational resources and guides
• Customer support
• Integrations with government portals (where available)
• Optional professional consultation services

3. Eligibility and Account Registration

To use the Service, you must:

• Be at least 18 years old
• Have legal capacity to enter into binding agreements
• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Comply with all applicable laws and regulations

If registering on behalf of an organization, you represent that you have authority to bind that entity.

You are responsible for all activity occurring under your account.

4. User Responsibilities

You agree to:

• Provide accurate, complete, and current information
• Verify the accuracy of all documents before submission
• Comply with all applicable laws and regulations
• Seek professional advice when required
• Maintain the confidentiality of your login credentials
• Conduct a final review of all applications before submission

5. Prohibited Uses

You may not:

• Provide false, misleading, or fraudulent information
• Attempt to bypass security measures
• Use the Service for illegal or unauthorized purposes
• Interfere with or disrupt the Service
• Reverse engineer or attempt to extract source code
• Use automated tools without authorization
• Share account credentials
• Upload malicious code
• Violate any laws or third-party rights
• Use the Service to compete with or harm our business

6. Intellectual Property Rights

All content, features, and functionality of the Service—including software, algorithms, AI models, design, graphics, text, and trademarks—are owned by Permit Saige and protected by intellectual property laws.

We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for your personal or business purposes.

You may not:

• Modify or create derivative works
• Reverse engineer the Service
• Resell, sublicense, or redistribute the Service
• Remove proprietary notices

Feedback you provide becomes our property without compensation.

7. User Content and Data

Ownership

You retain ownership of all documents, data, and content you upload ("User Content").

License to Process

You grant Permit Saige a non-exclusive, worldwide license to use, process, store, and analyze User Content solely to:

• Provide and improve the Service
• Generate documents and recommendations
• Validate and process permit applications
• Comply with legal obligations

We do not use User Content to train third-party AI models.

Aggregated and anonymized data may be used to improve our algorithms and analytics.

Your Responsibilities

You represent that your User Content:

• Is accurate and lawful
• Does not violate third-party rights
• Is free of harmful code
• Is properly licensed for your use and our processing

Data Security

8. Payment Terms

Subscription Plans

Pricing and plan details are available on our website and may change with notice.

Billing and Renewals

• Subscriptions renew automatically unless cancelled
• Failed payments may result in suspension
• You authorize us to charge your payment method for all applicable fees and taxes

Refunds

Unless required by law:

• Cancellations take effect at the end of the billing period
• Partial-month refunds are not provided
• Refund requests are evaluated individually
• Chargebacks for validly delivered services are prohibited.

9. Disclaimers and Limitations

Service Provided "As Is"

The Service is provided "AS IS" and "AS AVAILABLE" without warranties of any kind.

We do not warrant that:

• The Service will be error-free or uninterrupted
• AI-generated content will be accurate or complete
• Defects will be corrected
• The Service is free of viruses or harmful components

No Professional Advice

Permit Saige does not provide legal, architectural, engineering, or other professional advice.

No Guarantee of Approval

We do not guarantee that any permit application will be approved.

Limitation of Liability

To the maximum extent permitted by law, Permit Saige is not liable for:

• Indirect, incidental, special, or consequential damages
• Loss of profits, data, or business opportunities
• Delays, rejections, or errors in permit applications

Our total liability shall not exceed the amount you paid in the 12 months preceding the claim.

10. Indemnification

You agree to indemnify and hold harmless Permit Saige and its affiliates from claims arising out of:

• Your use of the Service
• Your User Content
• Your violation of laws or third-party rights
• Your breach of these Terms

This obligation survives termination.

11. Termination

We may suspend or terminate your account immediately if you:

• Violate these Terms
• Engage in fraudulent or illegal activity
• Fail to pay fees
• Pose a security risk
• Harm our business or reputation

Upon termination:

• Your access ceases immediately
• We may delete your User Content after 30 days
• Backup copies may persist for compliance purposes
• You may export your data before termination.

12. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of [Insert State], without regard to conflict-of-law principles.

Informal Resolution

Contact us at legal@permitsaige.com to attempt informal resolution.

Arbitration

Unresolved disputes will be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules.

Exceptions

Either party may seek injunctive relief for intellectual property matters.

Class Action Waiver

Disputes must be resolved individually. Class, collective, and representative actions are waived.

13. Third-Party Services and Government Portals

The Service may integrate with third-party systems, including government portals. We are not responsible for:

• Outages or errors in third-party systems
• Changes to third-party requirements
• Delays or failures caused by external systems

Use of third-party systems is subject to their terms.

14. Accessibility

We strive to maintain accessibility but do not guarantee that the Service will meet all accessibility standards at all times.

15. Export Controls

You agree to comply with all applicable export control laws and regulations.

16. General Provisions

• These Terms and our Privacy Policy constitute the entire agreement
• If any provision is unenforceable, the remainder remains in effect
• We may assign our rights and obligations; you may not
• Failure to enforce a provision is not a waiver
• Neither party is liable for delays caused by events beyond reasonable control

17. Contact Information